I was on the side of the road, with an overheating car, from out of town, with no one nearby to call for assistance. I looked up the closest mechanic, crossed my fingers and called Far East. They helped me get my car into their shop without frying the motor, and quickly and efficiently diagnosed the problem. They took the time to ask me about what was going on with the car, explained everything they did, showed the problems to me, and patiently answered all of my questions. Trust is always important with a mechanic, and because they did these things, I was very comfortable trusting their work, even with no prior experience with them. Not only that, after they figured out what needed to be done, they managed to complete the job in the same day. It wasn't a small repair (water pump failure = removal of serpentine belt = lots of time), and it was unexpected, but once they understood my situation (again, out of town, only mode of transportation, no idea what to do without my car), they got it done and had me on my way that evening. Thanks! Highly recommended.